Refund policy

## Our commitment to you Every Miss PAPA piece is handmade with care and checked before it leaves us. If something isn't right, we want to fix it. ## Damaged or faulty items If your order arrives damaged or with a defect, please contact us as soon as you can, ideally within 48 hours of delivery, at info@misspapa.com or WhatsApp +357 97 782 484. Include a clear photo of the issue and your order number. We will offer a replacement, repair, or full refund — your choice. This does not affect your legal rights. ## Ready-made items — returns Unused, ready-made items (not custom or personalised), including items bought in a sale, may be returned within 14 days of delivery. Items must be in their original condition, unworn and undamaged. Return shipping costs are the responsibility of the buyer. To start a return, contact us at info@misspapa.com with your order number before sending anything back. We refund the item and the standard delivery charge you paid to your original payment method within 5–10 business days of receiving the returned item. ## Custom and personalised orders Custom-made and personalised items cannot be returned or exchanged unless they arrive faulty or damaged. Please review your custom order details carefully before confirming. ## Questions? Email: info@misspapa.com WhatsApp: +357 97 782 484